The user guide below mentioned that upon the app’s first launch, it would connect to DJI servers. However, I didn’t observe this step and went directly into the app, resulting in an inability to connect with my drone and controller. What might be the potential causes for this issue? Thank you.
When starting the app for the first time after installation, you will need to be connected to Internet in order to register the app with DJI servers. Registration with DJI servers can be done without being connected to a DJI drone. The registration is done in the background, if the registration failed you will be notified with an error popup. Be aware that some Internet connections may have troubles connecting to DJI servers, in such a case make sure to try a different Internet connection (home wifi, mobile data connection, a friend’s connection, public wifi, etc).