I have not flown my Phantom 3 Pro for some time. So I connected it up in Litchi and it showed this message on my screen Warning! Dji_Check_Product_Disconnect_Reason. I’m using a Ipad 3 and I also get the same message on my Iphone 11 Pro Max. Has any else seen this message? I do have video and maps plus audio is ok. Three of the icons at the top of screen are there but are not live.
Use the DJI GO app first and log in to your DJI account, then when the drone operates normal, force close DJI GO and use Litchi.
If you get an error in DJI GO, let us know:
-the exact error message (& number) in DJI GO
-DJI GO version
-Drone firmware version
-Remote controller firmware version
Everything in DJI GO is working ok. Shut down Go App and started Litchi App. I still get the Warning! dji_check_product_disconnect_reason. Everything is ok execpt the 3 icons at the top that show ( RC Battery, Uplink, and Downlink ) are not active. Not sure where to find the number of the warning. Please let me know.
DJI Go - 3.1.68
Phantom 3 Pro - 1.11.20
RC - 1.9.2
Litchi - 2.14.3
Hope this helps thanks.
This warning message ONLY shows up in the iOS version of litchi (v2.14.3). It does NOT show up in the android version 4.26.2.
I have no idea what it means.
In my opinion an administrator should response to this issue or it should be posted in the ‘Known issues’ section of this forum.
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The same picture I see on my Ipad and Iphone. Litchi use to work ok. Now we have this. Thanks for showing the picture. Hope Litchi can fix the problem.
here the same…
DJI Go - 3.1.68
Phantom 3 Pro - 1.11.20
RC - 1.9.2
Litchi - 2.15.7
Did you get an answer to this? I have the same problem on IOS
Thanks.
Wow this is alarming news. It canno0t be a coincidence that so many Phantom 3 Pro users are being prevented from flying that drone with an identical error message. Clearly, something is afoot.
As an owner of a Phantom 3 Standard and a Phantom 3 Pro, this is very worrisome news. I studiously avoid using DJI GO4 or DJI Go for any actual drone flying, and only revert to using those apps for IMU or gimbal calibration procedures.
Working for me with iOS 18 with no errors on severals devices…iPhone 12 Pro, Iphone 14 Pro Max and Ipad Pro.
FW: 1.11.20
RC FW: 1.9.2
Litchi: 2.15.17
The “dji_check_product_disconnect_reason” error message comes from DJI drones or devices. It indicates that the system is attempting to diagnose or check the reason why the device has disconnected from the remote controller or the DJI app.
This can happen for several reasons:
- Signal issue: The drone is out of range, or there is interference with the signal.
- Hardware issue: A faulty connection in the cable or USB port can cause the disconnection.
- Battery issue: A low or damaged battery may trigger the disconnection.
- Firmware issue: An incompatible firmware version between the drone and the controller/app could also lead to disconnection.
It’s recommended to check the cables, cleaning usb ports, move the device closer, and ensure that all hardware and software are up to date.
Also working for me:
iPod Mini 4, iOS v15.8.2
Litchi v2.15.4 (iOS)
DJI GO v3.1.68 (3053)
DJI Phantom 3 Pro v1.11.20
RC GL300B v1.9.1
Thank you for the version info.
I have tried IOS 18 and all other suggestions but still get the same error message. I also see that you are using RC GL300B which is the same as mine.
I am out of ideas. I suspect that it has to be something with the RC as everything else is working under Litchi. Just the RC status info that is showing as N/A.
I just wonder if you have any other suggestions?
Thanks.
The 4 points @Kaehn already mentioned, especially point 2.
and
The order in which you turn on the 3 devices:
-AC > RC > Litchi
-RC > AC > Litchi
In all cases wait until the LED on the RC turns solid green before starting Litchi, if it does not, relink the AC with the RC.